“Should we be unable to furnish a warranty replacement for any current
A&A Optical frame within a reasonable time, we will provide a new A&A Optical
frame of equal value from any A&A Optical collection at no charge for the frame.
Additionally, A&A Optical will compensate the dispensary for new lenses of equal
value to the patient’s last prescription, up to $200 per pair (wholesale laboratory
cost). Compensation will be an A&A Optical credit memo against future purchases
upon the receipt of a copy of the wholesale lab invoice.”
WARRANTY | Pez® Eyewear styles have a “No Questions Asked Lifetime Warranty.” If a Pez®
Eyewear frame breaks for any reason, it will be replaced, with the same frame in the same
size and color, “no questions asked.” Current styles in the Alexander Collection™, Cremieux,
Crocs™ Eyewear, Cruz™, Jalapenos™, Jimmy Crystal New York™, Seventy one™, and XXL™
Eyewear, collections all carry a two year warranty against manufacturer’s defects and material
workmanship. Current styles in the New Globe™ collection carry a one year warranty against
manufacturer’s defects and material workmanship.
DEFECTIVE RETURNS | All frames within the warranty period with a manufacturer’s defect
and/or material workmanship defect will be replaced or credited. In cases where a warranty
replacement has been purchased, but it is determined that the damage is not a manufacturer’s
defect and/or material workmanship defect, credit will be given for the price paid less 50%.
In cases where a warranty replacement has not been purchased and there is no manufacturer’s
warranty no credit will be given. No return authorization is required for defective returns.
An original invoice must be included with the defective frame for credit to be issued.
EXCHANGE POLICY | A&A Optical will exchange current A&A Optical styles with current A&A
Optical styles of equal value for a period of two years from the invoice date. All exchanges must
be accompanied by an A&A Optical Return Authorization Form. Return Authorization Forms
are available only from your A&A Optical Sales Consultant or Regional Manager and are valid
for 60 days. All styles returned for exchange must be in salable condition and the returned
package must meet all standards outlined below or will not be credited. A&A will not accept
for exchange any items that have been used, abused or mishandled. Frames returned meeting
the standards below and are missing parts such as nose pads or demo lenses will be subject
to a $12.50 fee. Any returns that do not have a Return Authorization Form are subject to a
20% restocking fee. Patient Approval frames must be returned within 30 days or be subject to
a 20% restocking fee.
O U R P RO M I S E