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Job title: National insurance leader
2011: National insurance leader, KPMG
2011: Board member, KPMG
1993: Actuarial service leader, KPMG
What has been the biggest challenge you have encountered?
I started my career as an actuary, a very technical area and a
field with significantly fewer women than men at the time.
Being female created some challenges, especially when I
moved into managerial positions and was tasked to manage
teams of mostly men. Therefore, I started to work on how
I was going to operate to be my authentic self, while being
an effective manager regardless of gender. It has taken some
time and evolution, but I feel I succeeded in gaining the
respect and acceptance of my peers.
I am the first woman to lead the insurance practice at KPMG,
and from the time I stepped into this role six years ago, I’ve
felt welcomed and embraced by the entire insurance practice.
If you had chosen a different profession/career path, what
would it have been?
I started a theatre company and I worked in a travelling
theatre company throughout my 20s, ending up as the
company’s theatre director. By the time I hit my 30s I stopped
because I wanted to focus on my career in insurance.
I love everything about the theatre and I feel strongly about
its environment of inclusion and diversity, that serves the
betterment of society. I serve on a non-profit theatre board
as I believe it is important to give back to our communities at
every stage in our lives.
Why did you choose to work in this industry?
Insurance is in my blood. I remember sitting around the dinner
table with my father who was an insurance professional and
talking about the great value and security insurance brings to
people’s lives. I discovered that protecting people at their time
of need aligned with my own personal values.
I am proud to be part of this dynamic industry that continues
to evolve and challenge all of us to move toward a more
agile environment in the future. It is truly fascinating to
guide insurance companies through the industry’s recent
disruptions and innovations.
Technology, digital solutions and changing customer buying
patterns are having a significant impact on our industry, and
I consider myself fortunate, along with my team at KPMG,
to provide counsel and direction to our insurance clients on
how to navigate change and succeed in the future.
What has been the highlight of your career?
Having the opportunity to serve on KPMG’s board of directors
since 2011 has been a true honour and privilege. From the very
beginning, I was in awe with the deep love and concern my
fellow board members have for the firm and for our clients, as
well as the high level of professionalism and knowledge they
encompass. Serving on the board has given me a greater view
and appreciation of all that KPMG offers, and I was able to
bring that into my leadership role in insurance.
I recall two significant moments as a member of the board:
the first was when the firm moved to being a purpose-driven
culture, which I embraced personally and have witnessed it
move the firm in a fundamentally positive direction.
The second important moment was when we elected our
new chair and CEO, Lynne Doughtie. It was a very proud
moment for me as she is immensely qualified for the job, and
a tremendous role model for all as the first woman CEO at
KPMG in the US.
“Technology, digital solutions
and changing customer buying patterns
are having a significant impact
on our industry.”
86 | INTELLIGENT INSURER | 2017 www.intelligentinsurer.com