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Company: Willis Towers Watson
Job title: Head of client, industry and business development
(UK); head of financial institutions (global)
2016: Head of client, industry and business development
(UK); head of financial institutions (global), Willis Towers
2014: Head of financial lines, head of financial institutions,
Willis Towers Watson
2012: Group head of risk and compliance, Willis
2011: Head of approved persons and SIF regime, Financial
2008: Manager, wholesale enforcement division, Financial
2004: Partner, Kilpatrick Stockton
2001: Senior attorney/counsel, Clifford Chance
I am passionate about inclusion. We have to understand and
appreciate that people with different backgrounds and points
of view can work together to create a more robust approach
to risk. There is no right answer but, together, we can achieve
a better outcome.
What was the most significant development you’ve seen
over the last 12 months?
The industry must expand its capability from traditional risk
areas, to expanding cover to include more operational and
intangible risk, and from deriving value by transacting risk
to understanding and mitigating it. We are moving along a
change curve from being recognised for our market expertise
to being trusted advisors who provide bespoke and high
value transactions as part of an overall package of consulting
Has the profile of women in re/insurance been raised in
Inga Beale’s appointment at Lloyd’s was a watershed in
the London Market, which has woken up to the fact that
inclusion will help London meet the challenges of the
future. More women are in senior positions than ever before
in the industry. I see tremendous potential in the younger
generation of women colleagues who are talented, tenacious,
ambitious and ready to change the world.
Why did you choose to work in this industry?
I came to insurance after a 20-year career in law and
regulation. I believed there was tremendous opportunity to
make a difference and to help to drive change. The industry
values financial skills, and understanding of technology and
data, and people with agility who can make new connections
between people and ideas. Every day is a new adventure.
What has been the highlight of your career so far?
I have been fortunate to have many highlights in my career.
The thing that gets me out of bed is empowering our
clients to be able to mitigate their risks and to help their
companies grow. We recently won a mandate for a client.
We demonstrated to the client that we could use our skills
to help control the insurance programme, understand risks
and manage costs. Most important, we helped demonstrate to
internal and external stakeholders the difference being made.
That, for me, is the best kind of win.
What has been the biggest challenge you have encountered?
The biggest challenge is helping people, clients or colleagues,
understand the value of doing things differently.
It is clear that we will all have to work in new ways, while
not devaluing or disregarding our great traditions. Likewise,
“I see tremendous potential in the younger
generation of women colleagues.”
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