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Company: Randall & Quilter Investment Holdings (R&Q)
Job title: Chief risk officer
2014: Chief risk officer, Randall & Quilter Investment
2010: Head of risk management, R&Q Managing Agency
2009: Risk manager, Antares Group
2000: Risk manager, Zurich Financial Services
European presence in Malta, not to mention ongoing support
and involvement in the various new business initiatives and
acquisitions which comprise the group’s day-to-day activities.
Last year I became one of the first European risk managers
to sit the new Pan-European rimap® examination based on
the Federation of European Risk Management Association’s
Body of Knowledge and received the top mark, which was a
surprise but something I was very proud to achieve.
What has been the biggest challenge you have encountered?
Every day is a challenge in a business as diverse and
entrepreneurial as this one.
Successful delivery of our Solvency II Framework, not to
mention its ongoing maintenance and embedding across our
organisation where Solvency II applies in different jurisdictions
and guises, was a significant challenge, as it took so many
years. While the regulatory angle is key, equally so is the
need to make it relevant to business needs which is a major
challenge we as risk professionals in insurance are tasked with.
Issues such as ongoing uncertainty over Brexit, the ever-increasing
cyber threat, and data protection regulations to
name but a few, as well as the day job, will keep my in-tray
full for some time to come. Training the next generation is
also a key challenge, not just for me but for everyone.
Susan Young is responsible for taking the leadership in
establishing, managing and coordinating Randall & Quilter’s
enterprise risk management (ERM) activities. She has worked
in and around the London Market since 1995 and has worked
in risk management since 2000. She is a member of the
Institute of Risk Management, Institute of Operational Risk
and the Business Continuity Institute, and is a Registered
Why did you choose to work in this industry?
I was already a manager in professional practice when I
joined a firm whose client base was predominantly insurance,
particularly Lloyd’s and the London Market. I quickly found
myself in the throes of the market-wide Reconstruction and
Renewal project, which was a real baptism of fire and an
amazing opportunity to learn so much in very short order.
I have been fortunate enough to have had a variety of roles
in audit, finance, compliance and risk management in the
Lloyd’s and corporate arenas.
What has been the highlight of your career so far?
Being part of the Market-wide team which delivered the
Equitas structure to reinsure the 1992 and prior liabilities
of Lloyd’s was an exciting and exuberant time as this was
something never done before on this scale.
I have been involved in several Lloyd’s startups during my
career, one managing agency and several syndicates, which
has been very satisfying.
To be appointed chief risk officer for the R&Q Group in 2014
was a significant milestone for me. The journey has been and
continues to be an interesting one, involving many highlights
such as the redomicile of the group to Bermuda, its successful
Group Supervision application and establishment of its
“I became one of the first
European risk managers to sit the new
Pan-European rimap® examination
and received the top mark.”
104 | INTELLIGENT INSURER | 2017 www.intelligentinsurer.com