Company: Hiscox Re & ILS
Job title: Senior IT service desk analyst
SPECIAL REPORT: UNSUNG HEROES 25
Company: Estera Services (Bermuda)
Job title: Corporate administrator (insurance)
KIAN BUTTERFIELD joined Hiscox in November 2017 as a senior IT
service desk analyst. He plays a critical role in ensuring staff have the
tools and technology they need to do their jobs.
His company said: “Working on the IT service desk can sometimes
be a thankless task, but Kian’s commitment to delivering quality
work is truly commendable. His colleagues appreciate his wealth of
knowledge, proactive and dedicated attitude, and his ever-present
patience on many IT issues.
“He has a superb ‘can-do’ attitude and is a proactive problem-solver,
often anticipating employee needs before they even ask.”
MARCIA GILBERT is a corporate administrator on the insurance
team at Estera and has been with the company for 25 years. She
is responsible for providing corporate administrative services to a
portfolio of local and international companies.
Her company said: “Marcia is an unsung hero because she
consistently displays a high level of professionalism in the presence
of her clients and colleagues. Her hard work and collaborative spirit
shine through daily regardless of any challenges she is faced with.”
each individual can be downloaded from a report available on our
The collective work of our unsung heroes is perhaps characterised
by what Ariel Re says of Valerie Ball, assistant vice president,
administration & office manager at the reinsurer. The company says
she “is essential to the inner workings and functions of the office and
plays an integral role in making the environment a welcoming one”.
Such qualities have great value in large companies where a positive
and healthy corporate culture can be crucial. Similar sentiments were
offered for several nominees on the administrative side of things.
Several of the unsung heroes this year work in the IT department.
The frustration of a computer not playing ball has been felt by all
over the years and it is the IT team who initially get the flak—and
then the appreciation when they get things running again.
The patience of Jae Melo, IT administrator at Aon, was mentioned in
his nomination, with the company remarking that he often received
more calls than anyone else in the building.
To nominate an Unsung Hero for a future edition of this supplement,
email head of research Angharad Davies at: firstname.lastname@example.org
Company: Deloitte Bermuda
Job title: Property and office coordinator &
Deloitte Caribbean and Bermuda Countries
facilities, health and security officer
CATHERINE MAHONEY has been with Deloitte Bermuda since
December 2014. She is an office and property coordinator in the
financial advisory group in Deloitte Bermuda.
Her company said: “As a vital member of the Deloitte team,
Catherine works diligently through all requests to ensure that
business needs are met in a timely fashion while ensuring that our
professionals receive the support they need.
“She is always the first to offer a hand when someone needs help,
from moving boxes to supporting with gathering items for charity
events or even arranging transportation.”