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00-WDM Final for Web

W D M Cell phones have become just as, or in many ways, more important to people than their cars. That’s an amazing statement to make since the price points between the two are so great. The fact that smart phones allow people to communicate, store contacts, pictures, videos and music make them an indispensable part of our daily lives. Because of that, customers requiring repairs can be very cautious with who they trust to repair their beloved device. Properly trained technicians and repair centers know the importance of providing peace of mind to their customers. This involves much more than just twisting screws and installing new parts. Customer service is paramount, and providing comfort and trust is the catalyst to building long lasting relationships. Listening to the customers stories and explaining technical repair jargon in easy to understand terms can make the difference between a raving fan and an irate customer that damages your reputation. Learning to connect with your customers and being transparent by providing honest information is a major key to unlocking profits in your business. A customer that has broken their device and feels comfortable with their repair shop and technician will not only create a customer for life, but they’ll become a raving fan that helps send more business your way by spreading the word of how trustworthy and competent your shop is. An important thing many potential repair technicians don’t think about is the repeat business that can be garnered from a satisfied customer. These customers typically have much more than just cellphones that may need an occasional repair, they have iPods, gaming consoles and tablets that can equal large profits to a sound repair shop. Not to mention, many times they want to sell these devices when they upgrade or even buy a replacement device without needing a contract. A repair shop that positions itself well can benefit from all of those options. Cellular Repair School team of experienced trainers 46


00-WDM Final for Web
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