Innovative Health - Volume 5 • Issue 3
5119 Highland Road, #283
(Mailing address only)
Waterford, MI 48327
members. The company is fully staffed
with experienced personnel to provide
the necessary documentation for
insurance, disability, transportation, and
legal issues. They pledge to stay in close
touch with all their clients.
Every patient needing continued care
after a life-threatening auto injury has
the right to choose their own case
manager. In the state of Michigan,
a patient should always ask specific
questions of their health care provider,
and especially their case managers.
A well-informed patient has a distinct
advantage in proceeding through the
health care system.
Nicole received her nursing degree from
Wayne County Community College in
1998 and is continuing her education
to obtain her BSN and MSN from
Kaplan University. Completing the Small
Business Administration’s Emerging
Leaders Program in 2014 gave Nicole
additional help in cultivating and
growing her business. She continues
to receive support from the SBA and
SCORE programs to advance and
implement positive changes to her
Her goal for Rehab Innovations is to
continue to grow and be there for those
who need help in regaining their health
and healing. She has determined that
her company walks beside their patients
while moving forward as they get the
best cost-effective treatment available.
The most challenging part of being
CEO of her own company is keeping
up with the constant flux of insurance
requirements for Case Management
billing and reimbursement. She is
blessed to have an amazing internal
office staff who keep up with this
constant change, while working with the
many insurance companies.
Nicole is an avid golfer, loves spending
time with her family, and volunteers for
many activities in her home area, around
Waterford. She participated in “Dancing
with Our Stars” in September to support
an adaptive sports program that provides
ballroom dancing for people with disabili-ties.
And “this just in!” – she won $33,000
for the RIM foundation, the Rehabilitation
Institute at Michigan Hospital.
Richard is especially thankful for the
sacrifice and service of Military Men,
Women and Veterans. He desires to
assist Veterans who have suffered
traumatic brain injuries in any way
possible, and is very active in that work.
Nicole and Richard are the parents of
two grown children. Their son Josh
specializes in IT work with his parents
in their offices; and their daughter
Lauren is a recent graduate from MSU.
Their rescue dogs, Bogey and Divot,
accompany them to work every day. As
Rehab Innovations continues to grow,
Nicole is excited to know that she and
her company are making a difference in
Case Manager Q & As
What is a Case Manager and why do clients
A case manager is someone who will provide a
complete assessment of the patient’s condition
and implement the plan of care required.
Having one person accountable for the full
cycle of care gives continuity and accountability
to the process. The case manager will monitor
the care given and evaluate if changes need
to be made in the process. An overall view by
a professional and effective case manager will
eliminate unwanted and unnecessary treatment
and also offer solutions; and, many times,
recommend the best actions required to create
plans for higher quality and cost-effective care.
Do I need a Case Manager?
Trained professional case managers develop a
plan of care and make sure things go smoothly.
They step in to help effectively integrate data
from all the sources collected and produce
a two-way communication system between
the client and the caregivers. Having a case
manager takes the guesswork out of the total
care situation and leads to positive clinical and
Can I afford a Case Manager?
In the state of Michigan, under the Michigan
Auto No-Fault Laws, this is a covered benefit.
Many long-term insurance policies also have
this service as a benefit. Despite the cost,
case managers usually save patients and their
families money as the care and treatment
received is based on the patient’s specific needs
at the time. A better answer to this question
appears to be, “I really can’t afford not to have
a case manager”!
Nicole is available to answer any
questions from Innovative Health
Magazine readers and is available for
free one-time case evaluations. She
can be reached at her office Monday to
Friday from 9:00 am to 5:00 pm.