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IT IS ALL ABOUT PEOPLE On-going communication not only internally but also externally with the local authorities, captains, pilots, shipping agents and other cooperators is very important for the SVITZER crews whether they work with towage or response. Assisting customers depends on the coordination and interaction of many parties. A tug crew member explains: “It is extremely important to have a good relationship not only with the pilots but also with the shipyards, shipowners and other people we work with on an everyday level. We are the ones they know and they tell us if a problem arises or there is something else we should be aware of or can improve.” TUG CREW MEMBER Ultimately, the task for SVITZER is to ensure that customers get the assistance they need in a safe and effective manner. Misunderstandings can prove expensive and risk wasting valuable time. Another tug crew member refl ects: “I really enjoy the interaction with the pilots and the harbour offi ces. They know us personally and I pride myself on providing a good service to them. I feel good when people come to me and say that I have done a really good job and I think our tugs are highly regarded by the pilots. They have faith that the tug crews will assist to 100% of their ability.” TUG CAPTAIN Safety is given the highest priority in SVITZER and this is felt throughout the organization. ISM (International Safety Management) system, procedures, manuals and quality surveys are all part of the day to day operations on all vessels. A regional manager explains: “We prioritize safety highly – we take it seriously and spend resources on it. We train, train, train and are all measured on our safety records. And our safety record is good. Customers value this today because of the focus on oil spills, accidents and pollution – it is essential that they can trust us.” REGIONAL MANAGER Towage of TIMELESS in the United Kingdom. The SVITZER marine support vessel, UNIWISE RAYONG, in action offshore in the Gulf of Thailand. S V I T Z E R – S A F E T Y A N D S U P P O R T AT S E A 69


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