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Company: Tindall Riley & Co
Job title: Director
2016: Executive director and chief underwriting officer,
The Griffin Insurance Association
2016: Chief executive and chief underwriting officer,
The Wren Insurance Association
2016: Senior underwriting director, Wren Managers and
2016: Managing director, Wren Managers
2009: Director, Tindall Riley (chief operating officer until 2017)
2006–2016: Underwriting director, Wren Managers and
2000–2006: Underwriter, Wren Managers and Griffin
Managers (trading names of Tindall Riley)
1997–2000: Complaints officer and assistant to the Lloyd’s
Gala Dinner guest speaker cancelling two weeks before the
event I had great fun and formed ever-lasting friendships with
my colleagues on the City Forum Committee.
I have a photograph in my office of me with Ken Davidson,
then president of the Chartered Insurance Institute, presenting
me with my ACII qualification in 2005. He didn’t know that
I was two months pregnant and so grateful to have finished
my studying before the demands of motherhood descended.
What has been the biggest challenge you have encountered?
I am lucky to have worked for two employers, Tindall Riley
and the Corporation of Lloyd’s, that have recognised my drive
and enthusiasm and have offered me many opportunities to
get involved in new challenges and more senior roles.
The biggest challenge is that there is so much I want to
do and not enough hours in the day. I recently stepped
down from my role at Tindall Riley in order to give my
full attention to my roles as senior underwriting officer of
Wren and Griffin and managing director of Wren Managers
as changes in regulation and corporate governance and the
implications of Brexit have introduced new challenges to the
mutuals which require prioritisation. Sometimes it’s difficult
to have time to step back and think strategically.
Why did you choose to work in the industry?
When I graduated in 1994 it was easier to use my work
experience as an acting claims manager than my degree to find
a job. I got an interview to work as an underwriters’ assistant/
secretary at Tindall Riley & Co and I immediately loved the
idea of working for two not-for-profit insurance mutuals (Wren
for architects’ professional indemnity insurance and Griffin for
brokers’ errors & omissions insurance). The other thing that
struck me was Tindall Riley’s pride in providing the highest
standards of service to the members (insureds) of the mutuals
it managed and maintaining professional integrity at all times.
What has been the highlight of your career so far?
The standout moment was when the chair and the managing
director of Tindall Riley told me they wanted to create the
position of chief operating officer and offer me a position
on the main board. I had started at Tindall Riley in 1994 as a
secretary to the non-marine underwriters so to have made it
to main board was quite something.
The other highlight has to be my year as chair of the City
Forum (2014/15). My job as chair was to organise the events
and find guest speakers from inside and outside the insurance
world for three luncheons and a Gala Dinner. Despite my
“Changes in regulation and
corporate governance and the
implications of Brexit have introduced
new challenges to the mutuals.”
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