Influential women in re/insurance: re/insurers and brokers
OF OF 2017
Company: JLT Specialty
Job title: Head of operations, senior partner
2011: Head of operations, JLT Specialty
2009: Assistant COO, Sagicor at Lloyd’s
2008: Senior programme manager process improvement,
2006: Vice president, process improvement, Guy Carpenter
1994: Account executive, RK Carvill
1991: Claims handler, JH Minet
If you had chosen a different profession/career path, what
would it have been?
A behavioural economist; I am not sure that this line of
study or career opportunities in this field even existed when
I started out over 25 years ago; however, the more I read
about this subject and watch people like Rory Sutherland
and Dan Ariely, the more it fascinates me. It has such
interesting application in insurance, particularly around
disclosures during the application process and how to help
people to disclose the relevant risk data to an insurer.
Why did you choose to work in this industry?
My first role in insurance was a stop-gap between finishing
university and starting my career. I was a translator in a
broker specialising in French motor claims. It was a case
of being in the right place at the right time, because after
only a few weeks I was given the opportunity to get out
into the market.
From that point on I realised that insurance was a good
fit for me so I chose to remain in the industry. Had it not
been for my linguistic skills I think my career would have
panned out very differently.
What has been the highlight of your career so far?
Joining JLT back in 2011 after a period of relative
uncertainty in my career. It was, and continues to be a
challenging role, especially as we are a company that never
stands still. JLT has also been very supportive of my study
and they continue to offer exciting opportunities for career
What has been the biggest challenge you have encountered?
Market modernisation and the people change associated
with it. I am passionate about future-proofing the London
Market and its heritage as the centre of excellence for risk
management and underwriting using technology and recent
innovations as enablers but it is challenging. From a people
perspective we must all confront our emotional response to
change and examine our motivations.
“From a people perspective we must
all confront our emotional response to
change and examine our motivations.”
46 | INTELLIGENT INSURER | 2017 www.intelligentinsurer.com