IInnflfluueennttiiaall wwoommeenn iinn rree//iinnssuurraannccee: re/insurers and brokers
Job title: Head of claims
2016: Head of claims, ArgoGlobal
2013: Deputy head of claims/head of commercial claims,
Liberty Specialty Markets
2011: Head of claims, Liberty Mutual Insurance Europe
2005: Deputy head of claims/claims operations manager,
Liberty Mutual Insurance Europe
2003: Head of professional indemnity claims, Liberty
Mutual Insurance Europe
If you had chosen a different profession/career path, what
would it have been?
Teaching, midwifery or a profession where you can make a
positive impact. It must be very rewarding to guide someone
through the unknown, or to help a child with learning
difficulties struggling to read or to grasp the basics of
What was the most significant development you’ve seen
over the last 12 months?
The Ministry of Justice’s decision to cut the Ogden rate to -0.75
percent from 2.5 percent has had wide-reaching consequences
for the UK insurance industry. Insurers were forced to increase
their reserves significantly on existing personal accident, motor
and liability claims. We look forward to a greater degree of
certainty in 2018 once the government unveils its plans on the
mechanism for setting the discount rate.
Has the profile of women in re/insurance been raised in
There are more women working in insurance than when I
entered the industry 15 years ago. I see more women in
leadership positions and am proud to work for a company
where women hold a significant number of senior management
roles. However I believe there is still some way to go.
This should come as the insurance industry takes on a
more meritocratic approach and bases hiring and promoting
decisions on skill, competence and performance to ensure
that the most talented professionals are not hindered from
Katie MacGregor practised as a solicitor for nine years prior
to making her first move in-house as professional indemnity
claims manager at Liberty Mutual Insurance Europe.
Why did you choose to work in this industry?
I read law at Leeds University and graduated at a time when
it was very difficult to get a training contract. I had offers
from two law firms, one to start immediately and the other to
start in two years’ time. I had a gap year before university so
I signed up to start straight away with Kennedys, specialising
in professional indemnity and insurance coverage disputes.
What has been the highlight of your career so far?
Joining ArgoGlobal. It is an exciting and dynamic environment
with a great team who are committed to customer service,
operational excellence and driving the business forward.
Before that, it was being asked to take on the role of head of
claims at Liberty after working part-time as claims operations
manager following my return from maternity leave.
What has been the biggest challenge you have encountered?
Working for my previous employer as claims operations
manager I was the business project manager for Global
Claims Transformation that required a wholescale process
review and the introduction of a new claims system. It was
a huge undertaking spanning Australia, the US, Canada and
London, with various branch offices and a multitude of
different lines of business.
It was challenging given the scale of the project, being in the
IT sphere and because of the travel commitments when I had
a very young family. However, it was a great opportunity
and one that I thoroughly enjoyed.
“This should come as the insurance industry
takes on a more meritocratic approach.”
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