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Kids Connection Care and Education

3.19 Grievance Policy In the event that a parent/guardian wishes to make a complaint on any issue, the following procedure must be followed: 1. Parents speak directly to staff or Area Supervisor. 2. If not satisfied, the parent is advised by the Area Supervisor to put the complaint in writing to the Executive Director. 3. Once received by the Executive Director, the documentation is presented to the Board of Directors. 4. The Board of Directors will meet and review the incident, a conclusion will be reached, and a letter is issued to the complainant regarding the event. 3.20 Smoking Policy We are a smoke free environment. Individuals are prohibited from smoking or handling cigarettes on the premises, as well as in the presence of children including when participating in events and field trips. 3.21 Discharge Policy Kids Connection Care and Education reserves the right to withdraw services from any family for the following reasons: 1. Child’s Behaviour a) A child’s willful destruction of school/centre property b) A child’s use of profane or improper language. c) A child’s conduct, which is injurious to the moral tone of the program or the physical or mental well-being of others in the program. d) A child’s persistent opposition to authority. Procedure: 1st incident: Staff will speak with the child and both parents/guardians will be informed through daily verbal communication and discussion. Staff will inform the Area Supervisor. 2nd incident: Parents, staff, and Area Supervisor will sign a written warning. The Area Supervisor will inform the Executive Director. 3rd incident: Suspension for 3 days. The Area Supervisor will consult with the Executive Director. (No refund of fees) 4th incident: The Executive Director will consult with the Chairperson of the Board of Directors. After the above steps, the parent will be notified in writing of termination of services. Please note: If a school age child has been suspended from school, then they are not permitted into the Before/After School Program for the duration of their suspension. No adjustment to fees will be made.


Kids Connection Care and Education
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