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Tuesday, April 25 ORTHODONTIC STAFF Lectures Administrative 28 8:00am - 9:00am Thrive…Methods, Metrics and Strategies (repeated lecture) Mary Beth Kirkpatrick 9:15am - 10:15am Navigating Your Fee Barbara Herzog Clinical 30 8:00am - 9:00am Proactive Practice Management: The 8 Step Discipline (repeated lecture) Elizabeth Barrett 9:15am - 10:15am Digital Impressions Rita Johnson 10:30am - 11:30am Clear Aligner Treatment: What Treatment Coordinators and Assistants Need to Know (repeated lecture) Mark Lowe Marketing 20A 8:00am - 9:00am Legendary Customer Service (repeated lecture) Ann Phillips 9:15am - 10:15am Whine to Shine: Turning Complaints into Opportunities Robert Norris 10:30am - 11:30am Common Problems and Solutions for Search Engine Rankings Alex Bagden All Team 20B 8:00am - 9:00am Get a Raise Guaranteed! (repeated lecture) Dan German 9:15am - 10:15am Working Together for a Successful Team Jerry Teplitz 10:30am - 11:30am Diagnosis and Mechanics for the Clinical Assistant John McDonald Mega Trends for Doctors & Ortho Team 20D 8:00am - 9:00am 10 Steps to Improve HIPAA Compliance at the Office Simone McCormick 9:15am - 10:15am HIPAA=Hype Induced Panic and Apathy Steven McEvoy 10:30am - 11:30am The Top 5 Internal Marketing Tools for Success Amy Kirsch Exhibit Hall 9:30am - 1:30pm Exhibit Hall SDCC - Halls B-F 11:30am - 1:30pm Dedicated Exhibit Hall Time for Orthodontic Staff SDCC - Halls B-F 34 American Association of Orthodontists | 117th Annual Session | April 21-25, 2017


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